Discussion:
I am looking for a Sharp NT-185U! panel or two of them. Please let me know if you have a replacement panel?
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Advanced Energy Solutions
2014-10-09 17:34:51 UTC
Permalink
I am looking for a Sharp NT-185U! panel or two of them. Please let me know
if you have a replacement panel? or Where I may get one or an equivalent?
--
Stay Energized, PEACE>
Aur J Beck,
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NABCEP Certified PV Technical Sales? PVTS032412-6
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Advanced Energy Solutions Group, Inc
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penobscotsolar
2014-10-09 18:23:22 UTC
Permalink
Does anyone have a number for Schneider's solar tech support? It seems
impossible to reach people there with a direct question, without having to
send an email and wait by a phone....something it is hard to do and make
money at the same time.

Thanks,
Daryl DeJoy
NABCEP Certified PV installer
Penobscot Solar Design
Jarmo.Venalainen
2014-10-09 19:05:18 UTC
Permalink
Hi:

The Solar Group of Schneider now has our own website, under our direct
control, where we can effectively manage solar product info. On the
website you will find FAQ's and info on how to contact Tech Support as
well as all the other info about our products. Here's the Tech Support
Contact info and FAQ link for our website.



http://solar.schneider-electric.com/faq/

I'm personally disappointed that you have had trouble getting through to
tech support. Please let me know if you used the contact phone and e-mail
above and let me know when the tardy/poor support occurred. I will pass
the message that we need to do better to the right people.

JARMO
_____________________________________________________________________________________


Jarmo Venalainen | Schneider Electric | Solar Business | CANADA |
Training & Development Specialist - Senior
Phone: +604-422-2528 | Fax: +604-420-1591 | Mobile: +604-505-0291
Email: jarmo.venalainen at schneider-electric.com | Site: www.SEsolar.com
| Address: 3700 Gilmore Way, Burnaby, BC V5G4M1


*** Please consider the environment before printing this e-mail




From:
penobscotsolar at midmaine.com
To:
"RE-wrenches" <re-wrenches at lists.re-wrenches.org>,
Date:
10/09/2014 11:23 AM
Subject:
[RE-wrenches] Schneider Technical Support
Sent by:
"RE-wrenches" <re-wrenches-bounces at lists.re-wrenches.org>



Does anyone have a number for Schneider's solar tech support? It seems
impossible to reach people there with a direct question, without having to
send an email and wait by a phone....something it is hard to do and make
money at the same time.

Thanks,
Daryl DeJoy
NABCEP Certified PV installer
Penobscot Solar Design

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Jason Szumlanski
2014-10-09 22:08:42 UTC
Permalink
I heard of a round of layoffs where one of my acquaintances locally was let
go from the solar group a couple of months ago. Hopefully they are
regrouping or refocusing, but it's a small division in a behemoth company.
I've found some gems working for Square D over the years, so they do hire
good people, but ultimately solar is a tiny sliver of what they do.


Jason Szumlanski
Post by penobscotsolar
Does anyone have a number for Schneider's solar tech support? It seems
impossible to reach people there with a direct question, without having to
send an email and wait by a phone....something it is hard to do and make
money at the same time.
Thanks,
Daryl DeJoy
NABCEP Certified PV installer
Penobscot Solar Design
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